Operations Manager

Business: Silverstone Sports Engineering Hub Ltd
Location: Silverstone (on-site)
Reporting to: Managing Director, TotalSim Ltd
Salary: £30,000 to £55,000, subject to experience

About Us
Silverstone Sports Engineering Hub, part of the TotalSim Group, is a high-end testing facility providing performance testing and analysis to athletes, teams and sporting organisations.

The Role
A varied, hands-on role running the business day to day. You will be the central point of coordination for people, equipment, facilities and processes, delivering an outstanding service and supporting growth.

Key Responsibilities:
Daily operations
• Run daily operations, including the testing schedule, bookings and staff availability.
• Ensure facilities, equipment and people are session-ready, with contingency plans in place.
• Resolve operational issues and implement improvements.

Client experience
• Support the team to deliver an excellent client journey, from enquiry to post-session follow-up.
• Handle client queries, feedback and complaints, and keep client records accurate.
• Build relationships with athletes, coaches and teams to encourage repeat business.

People and resources
• Coordinate rotas, holidays and staffing levels.
• Support recruitment, onboarding and training.
• Set clear responsibilities, monitor performance and support an accountable culture.

Finance and commercial
• Support the Managing Director with budgeting, cash flow and financial reporting.
• Oversee invoicing, purchase orders, supplier payments and outstanding payments.
• Monitor utilisation and costs, and support the development of pricing and packages.

Systems, processes and data
• Own booking systems, CRM platforms and client data, keeping them accurate and secure.
• Develop standard operating procedures and reduce manual administration.
• Produce regular management reports.

Growth support
• Develop operational capacity as the business expands.
• Support new services, commercial partnerships and client retention.
• Coordinate marketing activity and events where required.

Skills and Experience
Essential
• Experience in operations management, business management or a senior administrative role.
• Experience managing suppliers, budgets and operational resources.
• Experience in high-performance sport, ideally cycling.
• Commercial awareness and an understanding of business performance.
• Highly organised, able to manage multiple priorities and work independently.
• Strong communication and client relationship skills.

Desirable
• A legal, commercial or consultancy background.
• Experience with specialist equipment or technical facilities.
• Experience with financial reporting and budgeting.
• Knowledge of GDPR and data protection requirements.
• An interest in cycling.

Personal Attributes
Proactive, accountable, commercially minded and client-focused. Practical, happy to get hands-on, and able to represent the business professionally with high-profile athletes and organisations.

To Apply
To apply, please fill in the form at careers.silverstonesportshub.co.uk